About Marc
I joined Al Serra in 2022 but have worked for the Serra Automotive group for the last four years. It has been a great transition here, and pleasant to feel at home. Working with customers brings excellent stories, even though no one was to be in for service. We learn a lot about our customers and this great community in service. I came from growing up in Kalkaska, Michigan, and went to college at Saginaw Valley State University. I have three young kids with my wife, Chelsea, and we live here in Grand Blanc. GO BOBCATS! My family and I always love being outside, doing whatever we can, from walking and swimming to hunting and fishing.
Customer rating
4.8 / 5 based on 841 ratings (472 written reviews)
Recent reviews
Wonderful, Marc is the best advisor Al Serra has. He truly cares for his customers and makes sure everything is taken care of.
— Mark S. ,
Awesome experience and very helpful
— Gregory S. ,
Very good.
— James M. ,
Good
— Marilyn G. ,
Everyone in the Kia service department is excellent to work with every time I need something done.
— Russell M. ,
My overall experience with Mark was fine. He displayed quiet professionalism and explained recommendations for next visit.
— Patricia W. ,
Always friendly & helpful. I have never had a problem with them in 6years. Would highly recommend.
— Laurie B. ,
Marc communicated very well during the service of my vehicle. He washed and vacuumed my driver side.
— Lisa M. ,
Prompt professional service
— Kelly C. ,
Marc was out to greet me before I was out of my vehicle. He kept me informed through out the entire process. Again a big part of the service experience.
— Jeffrey T. ,